Chromebook (1:1) Frequently Asked Questions

  • CHROMEBOOKS (1:1 DEVICES) FREQUENTLY ASKED QUESTIONS

     

    Do I have to purchase Chromebook insurance?

     

    Device insurance is offered to our secondary families, grades 6-12 only. It is available through Securranty AND is optional.  The insurance provides replacement cost coverage and protects the Chromebook against accidental damage (includes drops, cracked screens, liquid spills), vandalism, documented theft, fire, flood, natural disasters and power surge due to lightning strikes.  

     

    **Frontier Central School District recommends that insurance be purchased each year to cover the device

     

    How do I purchase Chromebook insurance?

     

    Secondary Parents who wish to take advantage of this opportunity can sign up by clicking on the link below:

     

    Chromebook Insurance (SECONDARY 6-12 ONLY)

     

    If you need assistance with this process please call the Technology Office at 716-926-1700 x1201 and we will help you over the phone.

     

    What should I do if a Chromebook is not functioning properly?

     

    Damaged or non-functioning devices should be reported to Lnowak@frontiercsd.org so a repair can be initiated.  District Technology staff members can repair many problems in-house.  Other problems may require the device be sent out for repair which can take several days or longer.  A loaner device may be issued to students when they leave their Chromebook.  If repair is needed due to malicious damage, the school may refuse to provide a loaner until the cost of the damage has been reimbursed to the school.

     

    What if another student damages my student’s device?

     

    In such cases, circumstances will be investigated on a case-by-case basis.  School administration may be involved if it is suspected to be an intentional act or act of vandalism.

     

    Do the Chromebooks have cases?

     

    The District issues a Chromebook cover that is specifically designed to help protect the device in the event of accidental drops.  The expectation is that the student has the Chromebook case on the Chromebook at all times. Similar to a cell phone case, the MAXcase/Bump Armor is meant to protect the Chromebook from accidental drops, scratches and wear & tear.

    Can I personalize the Chromebook with stickers?

    Chromebooks and cases must remain free of any decorative writing, drawing, stickers, paint, tape, or labels that are not the property of Frontier Central School District.  Spot checks for compliance will be done by staff of Frontier Central School District at any time.

     

    Where are the Chromebooks stored?

     

    When students are not monitoring their Chromebook, grades K-5 have the device stored in a classroom cart and grades 6-12 should be stored in their lockers with the locker securely locked.  Nothing should be placed on top of the Chromebook when stored in the locker.  Students in grades 6-12 need to take their Chromebook home with them every night. Chromebooks should never be stored in a vehicle.